What Should You Do When Customers Make Racist Remarks?

Kwame Anthony Appiah writing as The Ethicist in the New York Times Magazine gives advice to manager/clerk about responding to racist remarks.  Hint: Saying nothing isn’t it.

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3 Comments on “What Should You Do When Customers Make Racist Remarks?

  1. Kwame provides excellent references to the many ways to address racist comments, which are valuable tools to recall and exercise daily. Be the difference by speaking up and out against racist remarks, it is you that must make a firm stand and thank you.

  2. I would like to read the article you mentioned. Can you post a link to it?

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