Not In Our Town Princeton

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Hotels Grapple With Racial Bias

A hotel clerk calls a black guest a “monkey.”  A white guest asks a black woman and her daughter if they bathed before swimming in the hotel pool. Elaine Glusac reports on incidents of racial bias like these that African…

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Beyond Starbucks: How Racism Shapes Customer Service

Following the Starbucks incident, in which a barista called 911 because two African American men were waiting in the store, researchers Alexandra C. Feldberg and Tami Kim report their findings about discrimination in customer service in the hospitality industry.  Beyond…

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